Terms of Use
Last updated 14 October 2026
These terms apply when you use the Courtsy app and website. By creating an account you agree to them. If you don’t agree, please don’t use Courtsy.
What Courtsy is
Courtsy connects people who can share a private condominium tennis court (“hosts”) with people who want to play on one (“players”). We provide the app; we don’t own, run, book or inspect any court. Each session is a private arrangement between the host and the players, who join the host as the host’s own guests.
Your account
- You must be 18 or older.
- Use your real name and keep your sign-in email secure. You’re responsible for what happens on your account.
- You can delete your account at any time from Account → Delete account.
Hosting and your condominium’s rules
Every condominium has its own by-laws and house rules for its facilities, set by its management, Joint Management Body (JMB) or Management Corporation (MC). Many say, for example, that only proprietors, parcel owners or occupants may book a facility, and that guests may use it only when accompanied by, or under the responsibility of, the resident who made the booking. As a host, following these rules is entirely your responsibility.
By listing a court or hosting a session, you confirm and agree that:
- You are entitled to book. You are a proprietor, parcel owner, tenant or other occupant of the condominium who is allowed under its rules to book and use the court, and you make every court booking with the condominium yourself, in your own name, through its own booking process.
- Players are your guests. Everyone who joins a session you host does so as your personal guest or invitee. You will accompany them, or otherwise keep them under your responsibility, exactly as your condominium’s rules require — including being present if the rules say so, registering them at the guardhouse, and keeping within any limit on the number of guests.
- You know and follow the rules. You have read your condominium’s by-laws and house rules, and you will follow them and make sure your guests do too, including rules on booking times, guest limits, dress, conduct, noise, equipment, any fees or deposits charged by management, and any restriction on charging guests or using facilities for commercial purposes. If your condominium’s rules don’t allow you to host, or to ask guests to contribute towards a session, you must not list the court or set a price.
- The responsibility is yours, not Courtsy’s. You host entirely at your own discretion and risk. You alone are responsible to your condominium’s management, JMB or MC for your bookings, your guests and anything that follows from hosting, such as a complaint, warning, fine, charge, suspension of your facility privileges, damage to the facilities, or an injury or loss during a session you host.
- If management objects, you stop. If your condominium’s management, JMB or MC objects to you hosting through Courtsy, or changes its rules so that hosting isn’t allowed, you will pause or remove your listing straight away and cancel any affected sessions in the app.
- Describe the court honestly, and turn up or arrange access for sessions people have booked. If you have to cancel, cancel in the app as early as you can.
Courtsy’s role. Courtsy is only a platform that lets residents tell other people about sessions they choose to host. Courtsy is not a resident, guest, occupier or operator of any condominium; it does not book, manage, inspect or control any court; it does not give anyone a right to enter or use any property; and it is not a party to any arrangement between a host and their condominium. Listing a condominium on Courtsy does not mean that its management, JMB, MC or developer endorses or is connected with Courtsy. Courtsy may review, pause or remove any listing at any time — for example if it breaks these terms, is reported, or if a condominium’s management asks us to.
Booking and playing
- When you book a session, you join the host as their personal guest. The host makes any booking with the condominium in their own name; Courtsy doesn’t book the court for you, and you have no booking or right of entry of your own with the condominium.
- The person who books on Courtsy books the whole session and may invite up to three friends in the app. They are responsible to the host for their group.
- Follow the condominium’s by-laws and house rules, and the instructions of the host and of the condominium’s management and security. Register at the guardhouse if asked, arrive on time, and leave the court as you found it. If management or security asks you to leave, please do so.
- Tennis is a physical activity. You play at your own risk and are responsible for your own fitness, equipment and belongings.
Prices and payments
- No hidden fees. The price you see on a session — the host’s hourly price × the session length — is the whole price. There is no booking fee, service charge or tax added at checkout, and friends you invite play free.
- Bookings are free for now. Payments aren’t switched on yet, so bookings are confirmed without a charge and we hold no card or bank details. Checkout shows “Due today: RM0”.
- Hosts set their own hourly price within a range shown in the app. Hosting is about sharing your court, meeting new people and playing more; once payments start, hosts receive a host reward for each booking — the price less the Courtsy fee (the percentage is shown to hosts when they list and price a court). The Courtsy fee is never added on top of the player’s price.
- Courts are a real-world service, so when payments start they’ll be taken through a payment provider (card, FPX or DuitNow), not through the App Store. We’ll tell you in the app and update these terms before that happens.
Cancellations and refunds
- No cancellations once booked. A booking holds the court for you, so players can’t cancel it once it’s made. The app tells you this before you book.
- Rain. If it rains, the host calls the session off in the app — before it starts or part-way through — and everyone booked gets a full refund. If it rains and the host doesn’t call it off, tell us through Help & support and we’ll refund you in full.
- Hosts can cancel a session or a booking before it starts. Everyone booked is notified straight away and gets a full refund.
- If you can’t play because the host doesn’t turn up, the court is unavailable, or condominium management or security doesn’t let you in, tell us within 7 days through Help & support and, once payments start, we’ll refund you in full.
- Apart from the cases above, no refund is due if you don’t turn up, or if you were asked to leave for breaking the condominium’s rules or these terms.
- Refunds go back to the original payment method, usually within 5–10 working days depending on your bank. Nothing in these terms limits any right you have under Malaysia’s Consumer Protection Act 1999.
Behaviour
Be respectful. Don’t harass, threaten or discriminate against anyone, post anything unlawful or misleading, share other people’s personal data, spam, or try to get around blocks or access you’re not meant to have. Courtsy has zero tolerance for objectionable content and abusive behaviour. You can report people (including from a chat), courts and reviews in the app, and block anyone. We review reports within 24 hours, remove content that breaks these rules and suspend or close the accounts responsible.
Reviews
Reviews should be honest and about a real session. We may hide reviews that are abusive, off-topic or misleading.
Indemnity
If you host, you agree to indemnify Courtsy, and keep it indemnified, against any claim, demand, fine, penalty, loss, cost or expense (including reasonable legal costs) brought or charged by a condominium’s management, JMB, MC, developer, another resident or anyone else, to the extent it arises from your listing or hosting, from your guests’ presence or conduct at your condominium, or from your breach of your condominium’s by-laws, house rules or these terms.
Our liability
Courtsy is provided “as is”. We don’t guarantee that a court, host or player will be available, suitable or safe, or that the app will always work without interruption. To the extent the law allows, we aren’t liable for any injury, illness, damage to or loss of property, financial loss, or action taken by a condominium’s management or JMB that arises from hosting or playing sessions arranged through Courtsy, from using a court, or from disputes between hosts and players. Nothing in these terms limits rights you have under Malaysian consumer law that can’t be excluded.
Changes
We may update these terms. We’ll change the date above and tell you in the app about significant changes. If you keep using Courtsy after that, the new terms apply.
Law
These terms are governed by the laws of Malaysia.